1. Delivery
- Shipping Options: We offer various shipping options to choose from during checkout. Shipping times and costs will vary depending on the chosen option and your delivery location.
- Delivery Timeframes: Estimated delivery times are displayed at checkout and during the order confirmation process. These are estimates and may vary depending on factors beyond our control, such as weather conditions and carrier delays.
- Order Tracking: Once your order is shipped, you will receive a tracking number that allows you to track the progress of your delivery.
2. Returns
- Return Eligibility: You may return most unused and unopened items within [Number] days of receipt for a full refund.
- Exceptions: Certain items may be excluded from returns, such as personalized items or perishable goods. Please refer to the product description or contact us for clarification.
- Return Process: To initiate a return, please contact us via email at [Insert email address] or call us at [Insert phone number]. We will provide you with a return authorization number and instructions for returning your items.
- Return Shipping Costs: You are responsible for the cost of returning the items unless the return is due to our error.
- Refunds: Once we receive your returned item(s) and confirm its condition, we will process your refund within [Number] business days. Refunds will be issued to the original payment method used for the purchase.
3. Important Information
- You must include the packing slip and return authorization number with your returned items.
- Items must be returned in their original packaging, unused, and undamaged.
- We reserve the right to refuse any return that does not comply with our return policy.